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Service disruption - hosted domains - 16 Nov 2018 Print

Update: This issue was resolved around 4:30 PM EDST today.



Virtual Access is aware of a cooling system issue at a Sydney data centre that has disrupted one of our domain hosting servers.  This disruption impacts on some of our customers with their own domain names and may cause problems with web sites or email services.  The impacts depend on the configuration of specific domains.


The fault has been isolated and services are being restored progressively.  Any email delayed by this outage should be delivered within 1-2 hours of the services being restored.


Please note that this issues does NOT affect the virtual.net.au or virtual.com.au domains.


We apologise for the disruption and assure you that services will be restored as soon as possible.  Thank you for your patience.